Richard Atkinson

IT Engineer

About


Professional IT Engineer with over seven years of valuable experience supporting IT infrastrutures.

I am open to exciting new opportunities.

Check out my resume

Projects

Serverless CV Site
Blog Website

Certifications


AWS Solutions Architect Associate  - Amazon Web Services

2019

Validation ID: 54DVBMZ23BB111CM


CompTIA A+  - CompTIA

2017

Validation ID: KZHQSM2HBGV1QN9D

Awards


Employee Of The Year 2019 Finalist  - Surrey & Sussex NHS Healthcare Trust

2019
Certificate

Experience


Desktop Support Technician  - Tesla Inc

2022 - Present

  • Providing 2nd and 3rd line support to employees across the EMEA market.
  • Conduct presentations to new hires in the UK twice a month, focusing on IT procedures and emphasizing the importance of enforcing security fundamentals.
  • Traveling across EMEA to support physical locations.
  • Enforce strict security compliance across the company to prevent security breaches.
  • Supporting a large infrastructure of sites across EMEA, with minimal downtime.
  • Manage and maintain IT stock levels for the UK market.
  • Azure active directory management.
  • Provisioning hardware for new employees joining the UK operations.
  • Supporting bespoke company software relating to the car industry.



IT Support Officer  - Surrey & Sussex NHS Healthcare Trust

2018 - 2022

  • Provide technical support for all IT incidents across our multiple hospital sites, covering over 3000 devices and supporting over 4000 members of staff in a time-sensitive environment.
  • Work within a team of two to provide executive-level support to VIPs within our organization.
  • Raise software and hardware issues to 3rd parties and communicate with all parties to see the incident through to a resolution.
  • Manage a large active directory of users, computers, security groups, and bitlocker keys for our organisations across multiple sites.
  • Recover files lost due to user error from our virtual backups and fixed tape library.
  • Participated in multiple projects to allow the hospital to operate paperless and roll out over 120 new mobile medical computers across key areas.


Director  - Element PC

2014 - 2016

  • Ran my own company, designing, building, testing, marketing, and selling custom-built computers across the United Kingdom.
  • Reached out to manufacturers to obtain partnerships, NDA's and participate in prototype designs with major players within the computer components sector.
  • Attended promotional events and trade shows to build customer relations with members of the public in our target audience.
  • Built relationships from scratch with major UK distributors and manufacturers overseas.
  • managing stock levels and planning promotions for the UK market with promotions with other manufacturers.

Skills


- AWS | EC2, IAM, CloudFront, Route53, S3
- Coding | HTML, CSS, JavaScript
- SQL experience | RDS, MySQL
- Windows, Linux & MacOS Administration
- Excellent customer relations skills
- Solid understanding of subnets, routing, load balancing, DNS, firewals, TCP/IP and APIs
- Strong knowledge of computer market & achieving partnerships with major corporations
- Strong written and verbal communication skills | English
- Ability to troubleshoot software, hardware and basic networking issues